All sales are final and products are eligible only for return and exchanges for size related issues, within 7 days of delivery if original packaging and tags are intact and the product is not used or washed.
Exceptions / non-returnable items:
Customized items (such as special orders or personalized items) and items on discounts cannot be returned or exchanged or cancelled.
Any saree ordered with fall and picot and dhotis ordered with Starch and Pleat or stitched are not eligible for return or exchange.
Unfortunately, we also cannot accept returns on gift cards.
International orders are not eligible for returns or exchange except in situations mentioned below.
Return and Exchange:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging along with the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To exchange a product, our Customer Care Team should be contacted within 7 days of receiving delivery with the intent of exchange.
-Please mention the order number in the subject line of the email to help us quickly process your exchange request.
-Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
-Shipping charges are non refundable.
-The shipping charges for sending the products back has to be borne by the customer.
-Once we have received the products a quality check would be done by our team.
-The amount refunded to you would be only for the products and not the shipping charges.
Damages and issues:
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If applicable, refunds will be made for the cost of the goods to the credit /debit card used for online shopping only if asked within 7 days or a coupon will be raised for future use bounded by a time frame of Six (6) months.
Refunds will be done in the following case:
1. Packages lost in transit.
2. A material defect has been found in the product(s) and we were intimated about the same within 7 days and the returned packages received was in correct condition with tags and invoices attached.
3. Refunds are granted only after receiving the returned shipment.
No Refunds will be entertained under following circumstances:
1. Incorrect delivery address.
2. After 3 failed delivery attempts by the courier.
3. Product returned is damaged due to use or misuse.
4. The products returned have no tags and invoice attached to them.
If unfortunately you have to cancel an order, please do so before your order is shipped.
If you cancel your order before your product has been shipped, we will give you a coupon code of the entire amount.
If you receive any defective product, do contact us immediately by mailing us at email@example.com with your Order Number and send us a snapshot of the defect. We will either provide you a credit note or a coupon code of the amount of that defected product.
GENERAL TERMS & CONDITIONS
- Products purchased prior to sale cannot be exchanged during sale period.
- No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.
- Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
- In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged” on the delivery receipt when accepting and signing off with the courier partner.